Commonly Asked Questions
Get quick answers to common questions about shipping, ordering, refunds, and customer support to make your shopping experience clearer and more worry-free.
Need help?
If you have questions about shipping arrangements, shipping costs, customs duties, taxes, or the ordering process, we’ve compiled the most frequently asked questions below for your convenience.
Find the answers you need more clearly
This page reorganizes our existing customer support information into a more reader-friendly format, prioritizing the most common questions about orders and shipping, and organizing shipping details by region to help you navigate more quickly.
Common Questions About Ordering and Delivery
To learn more about delivery areas, additional fees, free shipping, and how to place an order, please start here.
Which regions do you ship to?
We offer global shipping services, covering regions such as the United States, Canada, Australia, Europe, the United Kingdom, Southeast Asia, and Macau.
Do I need to pay additional customs duties, taxes, or surcharges?
Vita Green will cover all customs duties, taxes, or surcharges that may be levied by the destination country or region when the shipment is dispatched.
If any organization contacts you and requests additional payment, please contact us so we can follow up for you.
Do I need to pay for shipping?
Currently, all products across our site enjoy free shipping, even if you only purchase one item.
How do I place an order?
Simply add your desired products to the shopping cart, click the checkout button in the top right corner, enter your shipping and payment information, and your order will be complete.
Delivery Times and Tracking Methods by Region
If you already know the delivery destination, this section can help you quickly check warehouse arrangements, estimated delivery times, and package tracking links.
United States Shipping
After a successful order, we will arrange shipment from our US warehouse within 3 to 5 business days. Delivery typically takes approximately 5 to 7 business days.
Canada Shipping
After a successful order, we will arrange shipment from our US warehouse within 3 to 5 business days. Delivery typically takes approximately 12 to 20 business days
Macau Shipping
After a successful order, we will arrange shipment from our Hong Kong warehouse within 3 to 5 business days. Delivery typically takes approximately 5 to 7 business days.
包裹追蹤網站： https://www.jdl.com/orderSearch/
Other Regions: Europe, United Kingdom, Australia, and Southeast Asia
After a successful order, we will arrange shipment from our Hong Kong warehouse within 3 to 5 business days. Delivery typically takes approximately 12 to 20 business days.
包裹追蹤網站： https://dealer-send.com/en-US/track-my-shipment?trackingNumber
Returns and Refunds Support
If you have any questions after placing your order, please review the guidelines below before contacting customer service.
Returns and Refunds Inquiry
Please contact us via the chat tool in the bottom right corner of the website and provide your order number. After confirmation, refunds are typically processed back to the original payment method, such as your credit card, within approximately 7 business days.
Do you have any other questions?
If the information above does not answer your question, please contact us via the live chat feature on our website or email our customer service team directly. A representative will review your inquiry and respond within 3 business days.
