退款政策
退貨與退款政策
我們希望你買得安心。由簽收貨品當日起 30 天內，符合以下條件的貨品可申請退貨退款。
一、30 天退款期
請於簽收貨品當日起 30 天內提出退貨申請。逾期恕不受理。
二、貨品狀況要求
退回的貨品必須符合以下全部條件：
- 外包裝塑膠膜完整未破損
- 瓶蓋安全封條完好無缺
- 產品、包裝盒、說明書及隨貨贈品齊全
三、已開封產品
同一訂單如購買多瓶同款產品，我們只接受退回其中一瓶已開封的體驗品，其餘瓶數必須保持全新未開封（塑膠膜及安全封條完好）。
已開封超過一瓶，恕不受理。
四、退貨運費由買家承擔
買家須自行將產品寄回我們的指定倉庫。退貨地址按你的所在地區而定，會在退貨申請獲批後由客戶服務部以電郵提供。
⚠️ 請勿在收到指定地址前自行寄回 — 未經批准寄出的包裹，我們無法處理，亦不會安排退款。
五、退貨流程
- 電郵至 info@vitagreen.online，註明訂單編號及退貨原因，並附上外包裝與瓶蓋封條的清晰照片。
- 我們會在 2 個工作天內回覆審批結果，並提供指定退貨地址。
- 請在收到批准電郵後 14 天內寄出，並保留可追蹤的物流單號。
- 倉庫收貨並完成檢查後，我們會安排退款。
六、退款方式與時間
你可選擇以下任何一種退款方式：
- 原路退回原付款方式 — 倉庫驗收後 7–14 個工作天內處理（實際入帳日期視發卡銀行而定）
- 店鋪購物金 — 倉庫驗收後 1 個工作天內發出
退款金額為該訂單的實付金額。本店現時全站免運費，故不涉及原訂單運費扣減；你自行支付的退貨運費不獲退還。
七、貨品破損、錯發或漏發 — 不受以上限制
如收到的貨品有破損、錯發或短缺，請在簽收後 7 天內電郵至 info@vitagreen.online，附上清晰照片及訂單編號。
此類個案由我們承擔來回運費，亦不受第一至第四條的 30 天期限、封條完好及自付運費條件限制。我們會為你安排補發或全額退款。
八、訂閱訂單
訂閱的續訂訂單同樣適用本政策的 30 天退款安排。如需暫停或取消訂閱，可透過訂單確認電郵內的連結自行管理。
九、以下情況不接受退貨
- 外包裝塑膠膜或瓶蓋安全封條已破損（第三條的單瓶體驗品除外）
- 已超過簽收後 30 天
- 未經申請及批准自行寄回
- 無法提供訂單編號或購買證明
- 並非於本店購買的產品
十、其他
如遇重複或異常的退款申請，我們保留要求進一步核實或不予受理的權利。
本政策不影響你在所在國家或地區法例下享有的法定權利。
如有查詢，歡迎電郵至 info@vitagreen.online。
Returns & Refund Policy
We want you to buy with confidence. You may request a return and refund within 30 days of delivery, provided the conditions below are met.
1. 30-day window
Return requests must be submitted within 30 days of the delivery date. Requests made after that period cannot be accepted.
2. Condition of the goods
Returned items must meet all of the following:
- The outer plastic wrap is intact and unbroken
- The tamper-evident seal under the cap is fully intact
- The product, box, leaflet and any free gifts are complete
3. Opened bottles
Where an order contains several bottles of the same product, we accept one opened bottle back as a trial. All remaining bottles must be unopened, with the plastic wrap and seal intact.
More than one opened bottle cannot be accepted.
4. Return shipping is paid by the customer
You are responsible for shipping the product back to our designated warehouse. The return address depends on your region and will be sent to you by our customer service team by email once your request is approved.
⚠️ Please do not ship anything back before you receive that address — parcels sent without approval cannot be processed or refunded.
5. How to return
- Email info@vitagreen.online with your order number, the reason for the return, and clear photos of the outer packaging and the cap seal.
- We reply with a decision and the return address within 2 business days.
- Ship the parcel within 14 days of the approval email, and keep a trackable shipping number.
- Once the warehouse receives and inspects the goods, we process your refund.
6. Refund method and timing
You may choose either:
- Original payment method — processed within 7–14 business days of inspection (the date the funds appear depends on your bank)
- Store credit — issued within 1 business day of inspection
Refunds are for the amount actually paid on the order. Shipping is currently free store-wide, so no original shipping charge is deducted; the return postage you pay is not refunded.
7. Damaged, incorrect or missing items — the rules above do not apply
If your order arrives damaged, incorrect or incomplete, email info@vitagreen.online within 7 days of delivery with clear photos and your order number.
In these cases we cover shipping both ways, and sections 1–4 (the 30-day window, the intact-seal requirement and customer-paid return postage) do not apply. We will arrange a replacement or a full refund.
8. Subscription orders
Subscription renewal orders are covered by the same 30-day policy. To pause or cancel a subscription, use the link in your order confirmation email.
9. We cannot accept returns where
- The plastic wrap or cap seal is broken (other than the single trial bottle in section 3)
- More than 30 days have passed since delivery
- The parcel was returned without a request and approval
- No order number or proof of purchase can be provided
- The product was not purchased from this store
10. General
We reserve the right to request further verification, or to decline, where refund requests are repeated or irregular.
This policy does not affect your statutory rights under the laws of your country or region.
Questions? Email info@vitagreen.online.
