Refund policy

Return and Refund Policy

1. Orders cannot be refunded or changed after shipment.
   All orders are shipped from Hong Kong/overseas warehouses. Once the transaction is completed and shipment is arranged, refunds and changes to the order are not possible.
2. Quality inspection and shipping damage
   Our warehouse carefully inspects product quality before shipping, but damage may occur during transit. In case of this, please email:info@vitagreen.onlineWe will arrange follow-up processing; please feel free to purchase.
3. Problem product processing time
   If there are any errors, damages, defects, or quality issues with the goods, please contact customer service within 7 days of signing for the package. Claims made after this period will not be accepted.
4. return process
   • Please take clear photos of the defective parts of the product.
   • Attached is the order number.
   • Email to:info@vitagreen.online Request a return
5. Dispute Resolution
   VitaGen official overseas stores reserve the right of final decision.