Refund policy

Returns & Refund Policy

We want you to buy with confidence. You may request a return and refund within 30 days of delivery, provided the conditions below are met.

1. 30-day window

Return requests must be submitted within 30 days of the delivery date. Requests made after that period cannot be accepted.

2. Condition of the goods

Returned items must meet all of the following:

  • The outer plastic wrap is intact and unbroken
  • The tamper-evident seal under the cap is fully intact
  • The product, box, leaflet and any free gifts are complete

3. Opened bottles

Where an order contains several bottles of the same product, we accept one opened bottle back as a trial. All remaining bottles must be unopened, with the plastic wrap and seal intact.

More than one opened bottle cannot be accepted.

4. Return shipping is paid by the customer

You are responsible for shipping the product back to our designated warehouse. The return address depends on your region and will be sent to you by our customer service team by email once your request is approved.

⚠️ Please do not ship anything back before you receive that address — parcels sent without approval cannot be processed or refunded.

5. How to return

  1. Email info@vitagreen.online with your order number, the reason for the return, and clear photos of the outer packaging and the cap seal.
  2. We reply with a decision and the return address within 2 business days.
  3. Ship the parcel within 14 days of the approval email, and keep a trackable shipping number.
  4. Once the warehouse receives and inspects the goods, we process your refund.

6. Refund method and timing

You may choose either:

  • Original payment method — processed within 7–14 business days of inspection (the date the funds appear depends on your bank)
  • Store credit — issued within 1 business day of inspection

Refunds are for the amount actually paid on the order. Shipping is currently free store-wide, so no original shipping charge is deducted; the return postage you pay is not refunded.

7. Damaged, incorrect or missing items — the rules above do not apply

If your order arrives damaged, incorrect or incomplete, email info@vitagreen.online within 7 days of delivery with clear photos and your order number.

In these cases we cover shipping both ways, and sections 1–4 (the 30-day window, the intact-seal requirement and customer-paid return postage) do not apply. We will arrange a replacement or a full refund.

8. Subscription orders

Subscription renewal orders are covered by the same 30-day policy. To pause or cancel a subscription, use the link in your order confirmation email.

9. We cannot accept returns where

  • The plastic wrap or cap seal is broken (other than the single trial bottle in section 3)
  • More than 30 days have passed since delivery
  • The parcel was returned without a request and approval
  • No order number or proof of purchase can be provided
  • The product was not purchased from this store

10. General

We reserve the right to request further verification, or to decline, where refund requests are repeated or irregular.

This policy does not affect your statutory rights under the laws of your country or region.

Questions? Email info@vitagreen.online.