About tariffsAbout Duties

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When you purchase cross-border parcels from our website, your parcel may be subject to random inspection by the customs authorities of your country, and you may be charged import duties.

This fee is not charged every time, so VitaGen cannot know in advance whether it will be charged. If customs duties are required, the local customs authority will contact you and tell you how to pay.

Furthermore, according to the VitaGen website policy : when goods are cleared through customs in cross-border transactions, if customs in the receiving region collects taxes, the recipient shall bear the relevant taxes and fees.


Please note: Customs duties will be paid to the government and are non-refundable. If the customs duty amount is unreasonable, please consult our customer service first and do not make payment in advance.

When making a cross-border purchase, your shipment may be spot checked by the customs agency in your country and import duties may be imposed on you.

These duties may not be collected for every purchase, so Vita Green would not know in advance whether or not you will be charged. If duties need to be collected from you, the customs will contact you about how to collect duties from you.

Besides, according to Vita Green website policy , when goods from a cross-border transaction clear customs and duties are collected by the customs agency in the receiving country or region, all relevant duties and fees shall be borne by the recipient.

Note: Duties will be paid to a government agency and cannot be refunded after payment is complete. If you find that the amount of duties is unreasonable, please inquire with us and hold off from making the payment.